Thursday, November 12, 2009

The Cleaning Lady

Listen to this great story recalled by a college student. It is a memorable lesson about the importance of treating ALL people well -- as significant, and with respect. I've always said in the business world that you'd better treat everybody the way you would like to be treated, because you never know if you'll see them on the way up, or on the way down..... There is no place for haughtiness or pride in our lives ....

During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read the last one: "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark haired and in her 50's, but how would I know her name?

I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade. "Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello".

I've never forgotten that lesson. I also learned her name ...... Dorothy.

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